Tongits Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register on tongits, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may also request a government-issued ID or other documents to confirm your identity and age eligibility. When you make transactions, we collect payment details such as your chosen payment method, transaction amounts in PHP, and transaction history. We automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information such as health data, political opinions, or religious beliefs. All data collection is limited to what is necessary for the purposes described in this policy.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your tongits account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Transaction data is used to process payments accurately, investigate disputes, and maintain financial records as required by Philippine law. Technical data is used to monitor platform performance, identify and prevent fraud or unauthorised access, and improve the mobile experience for players across the Philippines. Where you have opted in, we may use your contact details to send you information about promotions available on the promotions page or your VIP tier status. You can withdraw your consent to marketing communications at any time through your account settings. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing Your Information

Tongits does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud hosting providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies when presented with a valid legal request. We may also share data within our corporate group for internal administrative purposes, subject to the same data protection standards described in this policy. Any third party that receives your data is prohibited from using it for purposes beyond those we have authorised. We conduct regular reviews of our third-party partners to ensure their data handling practices remain compliant with applicable Philippine data protection requirements. If we ever need to share your data in a way not described here, we will seek your explicit consent first.

4. How We Protect Your Data

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the tongits platform is encrypted using secure protocols, ensuring that your account credentials and PHP transaction details remain protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are trained on data protection obligations. We maintain secure server infrastructure and conduct regular security assessments to identify and address potential vulnerabilities in our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your tongits account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please report it immediately through the FAQ page.

5. How Long We Keep Your Data

We retain your personal data for as long as your tongits account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law. Financial transaction records, including deposit and withdrawal histories in PHP, are retained for the minimum period required by applicable financial regulations, which may extend beyond account closure. Identity verification documents are kept for the period required by anti-money laundering and know-your-customer regulations applicable to gaming platforms operating in the Philippines. When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of certain data by contacting us through the details on the FAQ page, subject to any overriding legal retention requirements. We do not retain marketing preference data beyond the point at which you withdraw your consent. Our data retention schedules are reviewed periodically to ensure they remain proportionate and compliant.

6. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act, you have the right to be informed about how your personal data is collected and used, which is the purpose of this policy. You have the right to access a copy of the personal data we hold about you, and to request correction of any inaccurate or incomplete information in your account. You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request without requiring justification. You have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please refer to the contact details provided on the FAQ page and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights.

7. Cookies and Tracking

Tongits uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your preferences, and analyse how players interact with the platform so we can improve the experience. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. Analytical cookies help us understand which sections of the platform are most popular among Filipino players and where improvements can be made, but they do not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may limit your access to certain platform features. By continuing to use the tongits platform after being informed of our cookie use, you consent to the use of cookies as described in this section. We review our cookie practices regularly to ensure they remain proportionate and transparent.

8. Contact and Policy Updates

If you have any questions about this privacy policy, wish to exercise your data rights, or want to report a concern about how your personal information has been handled, please use the contact details available on the FAQ page. We aim to respond to all privacy-related enquiries promptly and in accordance with the timeframes set out under Philippine data protection law. This policy was last reviewed in 2025 and will be updated whenever there are material changes to our data practices or applicable legal requirements. When we make significant updates, we will notify registered players via their account email address and display a notice on the platform. We encourage you to revisit this page periodically to stay informed of how tongits protects your personal data. Continued use of the platform following any update to this policy constitutes your acceptance of the revised terms. Your trust is important to us, and we are committed to handling your data with transparency and care at all times.