Tongits FAQ – Quick Answers for Every Filipino Player

If you cannot remember your password, go to the Login page and look for the "Forgot Password" link below the sign-in form. Clicking it will prompt you to enter your registered email address or Philippine mobile number. A secure reset link or one-time code will be sent to that contact — follow the instructions in the message to set a new password. The reset link is time-limited, so complete the process promptly after receiving it. If the email does not arrive within a few minutes, check your spam or junk folder before requesting another. Once your new password is set, return to the login page and sign in with your updated credentials. For security reasons, tongits support staff will never ask you to share your password over any channel.

Accounts are temporarily locked after several consecutive failed login attempts as a security measure to protect your funds and personal information. If your account is locked, wait a short period before trying again — in many cases the lock lifts automatically after a cooling-off window. If the lock persists, use the account recovery option on the Login page to verify your identity via your registered email or mobile number. You will need to confirm a one-time code sent to your contact before the account is restored. If you believe the failed attempts were not made by you, change your password immediately after regaining access and review your recent activity. Accounts can also be suspended for terms violations — if you believe this has happened in error, refer to the Terms and Conditions page for guidance on the review process. Keeping your login credentials private and using a strong, unique password is the best way to prevent unauthorised access.

No — each player is permitted to hold only one active tongits account. Creating multiple accounts is a violation of the platform's terms and may result in all associated accounts being suspended and any balances being forfeited. If you have accidentally created a duplicate account, stop using the secondary one and continue with your original account. If you are unsure which account is your primary one, refer to the Terms and Conditions for the policy details. The single-account rule exists to ensure fair play for all Filipino players and to comply with responsible gaming standards. If you need to update your registered details — such as your email address or mobile number — you can do so from within your account settings rather than creating a new account. Always use the Login page to access your existing account rather than re-registering.

Bingo on tongits is played in dedicated rooms that run sessions throughout the day and night, so there is always a game available regardless of your schedule. Each room has its own ticket price, prize pool, and session schedule — you can see all open rooms and upcoming start times on the Bingo page after signing in. To join a session, simply purchase your tickets for the chosen room before the game begins and your numbers will be automatically marked as they are called. Prizes are awarded based on completing the required pattern — full house, line, or other configurations depending on the room rules — and winnings are credited to your PHP balance instantly at the end of each game. Multiple tickets can be purchased for a single session to increase your chances, subject to the per-room ticket limit. Bingo rooms are fully playable from a mobile browser without any app download, making them convenient for Filipino players on the go. Check the Promotions page periodically as free bingo tickets are sometimes included in active offers.

Your full betting and game history is available inside your account dashboard once you are logged in. The transaction and activity history section shows a record of every bet placed, bingo session joined, deposit made, and withdrawal requested, along with the outcome and any amounts won or lost. This history is useful for tracking your activity and reviewing your spending patterns as part of responsible gaming practice. Results for recent sports events and bingo sessions are also displayed on the Wins page, which shows platform-wide recent outcomes and notable payouts. If you notice any discrepancy between a result shown in your history and what you believe the correct outcome should be, note the date, time, and event details and raise it through the support channel listed on this FAQ page. All records are stored securely and are accessible to you at any time from your account. Reviewing your history regularly is a good habit recommended on the Responsible Gaming page.

Tongits provides a set of responsible gaming tools designed to help Filipino players stay in control of their activity and spending. These include the ability to set deposit limits, session time reminders, and self-exclusion options for players who feel they need a break from the platform. Deposit limits allow you to cap how much you can add to your account within a daily, weekly, or monthly period, helping you manage your budget without relying on willpower alone. Self-exclusion temporarily or permanently restricts access to your account and is available to any player who requests it. All responsible gaming tools are accessible from within your account settings, and the full details of how each tool works are explained on the Responsible Gaming page. If you are concerned about your own gaming habits or those of someone you know, that page also provides links to support organisations available to players in the Philippines. Tongits encourages all members to use these tools proactively as part of a healthy approach to entertainment.

Tongits takes the privacy and security of your personal information seriously and handles all data in accordance with applicable Philippine data protection regulations. Your personal details — including your name, contact information, and financial data — are stored securely using industry-standard encryption and are never sold or shared with third parties for marketing purposes without your consent. The platform uses secure, encrypted connections for all login and transaction activity, so your credentials and payment details are protected in transit. Identity verification documents submitted during the account verification process are handled with strict confidentiality and used solely for the purpose of confirming your identity. You have the right to request access to the personal data held about you, and the full details of how your information is collected, stored, and used are set out in the Privacy Policy. If you have any concerns about how your data is being handled, the Privacy Policy page explains the process for raising a data-related query. Tongits is committed to transparency and will always inform you of any material changes to its data handling practices.